The Nigerian Communications Commission (NCC) has directed all telecommunications operators in the country to grant its customers additional 14 days after the 30-day period of data expiration.
The directive, as disclosed by NCC`s Executive Vice-Chairman, Umar Danbatta, mandates the telcos to allow for a 14-day grace period for customers to exhaust their data subscriptions.
“NCC has mandated all network providers to give their subscribers 14 days of grace after the 30 days expiration of their data if they still have data left and cannot recharge to get their data rolled over,” said Hellen Obi, who represented Danbatta during a consumers’ conversation forum in the state.
“The commission which is the independent regulatory authority for the telecommunications industry in Nigeria declared year 2017 as NCC year of the telecom consumer in recognition of the importance of the consumer to the phenomenal growth and development in the telecoms sector.
“The year of telecom consumer, which was formally launched by NCC executive vice chairman/CEO, Danbatta, is in tandem with the 8-point agenda of the commission aimed to protect, educate, and empower consumers towards ensuring sustainable growth and further development in the telecom sector,” Obi said.