Samsung (593'A-KR) on Tuesday finally pulled the plug on the short-lived Galaxy Note 7, following a massive (and disastrous) recall effort to arrest fire hazard issues found in the device.
If you currently own an original, or a replacement, Note 7 device, here's what you can do:
First, due to safety risks, Samsung has asked users to stop using their phones and turn them off immediately. The company said it was still investigating the causes behind the overheating of the devices.
Bryan Ma, vice president of devices research at IDC Asia Pacific, told CNBC's "The Rundown" on Wednesday that unless users had clarity over the issue that caused the Note 7 devices to heat up, restoring their trust in the Samsung brand would be difficult.
"That's the big unanswered question. They say they're still investigating ... [but] we still don't have a clear answer on whether or not the battery supplier issue [was the problem]. Was there a design flaw or some other component that was the problem?"
Samsung said on its website it was talking to telco operators and retailers globallyto work out a refund or exchange program for existing Note 7 users.
In the interim, users in Singapore needing a courtesy device on loan can visit Samsung's customer service center at Westgate, #03-01, from 11 a.m. to 10 p.m. daily. Samsung told CNBC in an emailed comment that these devices would be loaned out without requiring any payment and that the current available model is the Galaxy J1 Ace.
Local telcos Starhub (STAR-SG) and Singtel (STEL-SG) did not provide any further details on their websites, but directed users to Samsung's service center.
Australian network operator Telstra (TLS-AU) said in a blog its users can switch to alternative handsets and all early termination costs would be waived. Device repayment charges paid on Note 7 handsets would also be refunded. Telstra also said if users chose to enter into a contract with another Samsung device, they would receive a 100 Australian dollar ($75.87) "goodwill credit."
Both Optus, which is a subsidiary of Singtel, and Virgin Mobile announced that Note 7 users could either replace their handsets with a Galaxy S7 or S7 Edge or switch to a different smartphone maker.
New Zealand telco Spark said on its website existing users are entitled to a full refund of the amount they paid for their Note 7. They could also swap their existing device for an alternative Samsung model, with the price difference refunded as an account credit.
2degrees, another New Zealand telco, similarly advised users to swap their Note 7 with any model of the Samsung Galaxy S7 family or opt for a refund.
The problems with the handsets began just days after its August launch, with reports of some of them catching fire and causing both personnel and property damage.
In early September, Samsung issued a recall of 2.5 million Note 7 handsets in 10 markets according to Reuters, citing possible battery issues in some of the devices.
Once the replacement devices began rolling out, some of them also caught fire, with one reportedly leading to the evacuation of an U.S. flight in Kentucky minutes before departure.
On Tuesday morning, Samsung announced it was asking carriers and retailers globally to stop sales and exchanges of the Note 7 before announcing in the afternoon that the model was going to be permanently discontinued.
In a Wednesday report, Bloomberg News, citing sources, said investigators believed the latest incidents of overheating in the replacement Note 7 devices could be the result of a different flaw from the one that affected the original handsets.
Samsung's share prices took a massive hit on Tuesday, wiping off $18 billion in market value, and analysts estimated the company may forgo revenues of up to $9.5 billion on Note 7 shipments lost due to the recall.
The company's next flagship model, Galaxy S8, is likely due in the first quarter of 2017, which means with the Note 7 off the shelves, Samsung could miss out on a key chunk of the upcoming holiday retail market.
Generally, however, analysts expected the components business, which includes Samsung's semiconductor and display units, to offset some of the hit the mobile unit is expected to take in light of the Note 7 fiasco.